We operate a 24-hour, 365 day state-of-the-art Control Room in constant contact with our sites and officers
We have invested a considerable amount of time and money to ensure the Control Room is equipped with industry leading technology and an advanced operational management system. This integrated approach allows us to better communicate with our workforce and clients.
The Control Room is the eyes and ears of our operations. Businesses across the region and country rely on the 3000 Security Services Control Room to monitor unwanted activity when their businesses are open or shut – day and night. Just like the businesses it serves, the Control Room never shuts.
Offering remote monitoring services of CCTV, intruder and fire alarm systems, access control and key holding, the 3000 Security Services Control Room team handles more than 10,000 alarm signals, CCTV activations, access control requests, check calls and emergency response requests per month.
Security officers at all sites are required to book on and off duty with the control room, and to make hourly check calls. In the unlikely event that a call is missed a mobile supervisor is dispatched to the site to undertake a safety check.
FAQs for Our 24 Hour Control Room and Security Guarding Service in Birmingham
The 24-hour Control Room is the central hub for monitoring and managing security operations. It operates 24/7, 365 days a year, ensuring constant communication with sites and security officers to monitor and respond to security incidents effectively.
The Control Room is equipped with industry-leading technology and an advanced operational management system. It provides remote monitoring of CCTV, intruder and fire alarm systems, access control, and key holding. This integrated approach allows for real-time response to any security threats or incidents.
The Control Room monitors a wide range of activities, including CCTV activations, alarm signals, access control requests, and emergency response requests. It handles more than 10,000 such activities per month, ensuring comprehensive security coverage.
Security officers at all sites are required to book on and off duty with the Control Room and make hourly check calls. This constant communication ensures that the Control Room is aware of their status and can respond quickly if a call is missed or if there is an emergency.
If a security officer misses a check call, a mobile supervisor is immediately dispatched to the site to undertake a safety check. This protocol ensures the safety of the officer and the security of the site.
The Control Room supports businesses by providing continuous monitoring and rapid response to security incidents. Whether the business is open or closed, the Control Room ensures that any unwanted activity is detected and addressed promptly.
The Control Room is equipped with state-of-the-art technology, including advanced CCTV systems, intruder and fire alarm monitoring systems, and access control systems. This technology enables the Control Room to provide a high level of security and operational efficiency.
Yes, the Control Room is fully capable of handling emergency situations. It coordinates with security officers, mobile supervisors, and emergency services to ensure a swift and effective response to any incident.
Having a 24/7 Control Room ensures that your business is constantly monitored and protected, regardless of the time of day. This continuous surveillance deters criminal activity and provides peace of mind, knowing that any security issues will be promptly addressed.
To get started with our services, please contact us via our website or call our customer service line. We will discuss your specific security needs and provide a tailored solution that ensures your premises are monitored and protected around the clock.
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We’ll be happy to discuss the best ways in which we can help secure your business.